NEWSLETTER BLOG POST
Improving On Time Deliveries
The past year has been marked by unpredictable events such as global market fluctuations and economic uncertainties. These events have impacted the supply chain and material availability. Despite all these factors in a dynamic environment, our commitment to providing an outstanding customer experience is unbroken. Our teams are constantly working, regularly updating, and making significant process improvements to our On-Time Deliveries (OTD). We are pleased to share an update on our journey and strategies to navigate through these complexities.
After the shared update, you will be able to download the up-to-date contact list from Pumps EMEA, including escalating contacts.
Status Quo of On-Time Deliveries at ALLWEILER Radolfzell & Bottrop
Our current OTD at our main ALLWEILER sites in Radolfzell (Germany) and Bottrop (Germany) vary widely. At our Bottrop site, we maintain an unwavering 95% OTD for both spare parts and pumps. Meanwhile, our Radolfzell site faces challenges with an average OTD of 65% in 2023, with pumps at 40% and spares at 78%. Signs of promise are emerging for Radolfzell. Parts are trending toward an 82% OTD rate.
Our current OTD at our main ALLWEILER sites in Radolfzell (Germany) and Bottrop (Germany) vary widely. At our Bottrop site, we maintain an unwavering 95% OTD for both spare parts and pumps. Meanwhile, our Radolfzell site faces challenges with an average OTD of 65% in 2023, with pumps at 40% and spares at 78%. Signs of promise are emerging for Radolfzell. Parts are trending toward an 82% OTD rate.
Listening to valuable customer insights
The insights we received from our latest customer survey confirm without a doubt that we need to improve our OTD and shorten our lead times, providing a perspective that helps us shaping our strategic direction.
The insights we received from our latest customer survey confirm without a doubt that we need to improve our OTD and shorten our lead times, providing a perspective that helps us shaping our strategic direction.
Key Challenge: Reduce late delivery backlog
Our delivery backlog consistently at a very high level. It is our main challenge to significantly reduce this backlog.
Root causes: Machining & human capacity
One of the root causes for delays were capacity constraints in processing and labor. Bottlenecks at external suppliers, as well as, bankruptcies of legacy IMO suppliers have compounded the problem. Process gaps from order entry to shipment, along with the challenge of refining master data quality, are also areas that require focused attention.
Improvement plan at ALLWEILER Radolfzell
A comprehensive improvement plan has been set up at our Radolfzell site to improve our On-Time Deliveries.
- 1. We are expanding our machining capacity including using more robots to make process steps leaner and faster.
- We have added more workforce on the shopfloor and are currently training 11 new staff in capacity-constrained production steps.
- Supplier management improvements shall be performed to ensure better supplier on-time delivery and shorten lead times for critical items.
- We are implementing an SAP based planning software to ensure a data-driven forecast and planning accuracy.
- Order processes shall be reviewed to eliminate inefficiencies and processing times in ERP for order/planning/scheduling shall be revised.
- Improve proactive communication to customers at the earliest stage knowing that the delivery will be too late shall build trust.
We are committed to meeting our customers delivery dates and satisfy customers with the ALLWEILER and IMO AB technical expertise, quality, and service.
If you have any questions about On Time Deliveries, please feel free to contact us. When you click on the button, you will GET THE RIGHT STUFF TO THE RIGHT PLACE in the Allweiler Servce Portal and be able to save our current contacts, including escalation contacts.
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